71 Southern Rd, Mentone, VIC 3194
(03) 9585 8539   (03) 9585 0008  (03) 9585 7702
M-F 9.00 am - 5 pm
HomeTerms and Conditions

Terms & Conditions
The online shop www.store.volksaudi.com.au is operated by an Australian company:
71 Southern Rd
Mentone VIC 3194

E-MAIL: info@volksaudi.com.au
TEL: +61 (03) 9585 0008
The following general business conditions apply to business relations relations between Volksaudi and the customer, other conditions or general business conditions shall not apply to the customer, unless otherwise agreed upon in writing. All offers, regardless of whether they are presented by phone, email or in any other manner, which are designated for Volksaudi, are binding only after their confirmation in a written form, or for the delivery from the warehouse or for issuing an invoice. Volksaudi reserves the right not to fulfill the promised obligation, if after the conclusion of the business, it is subsequently determined that the goods are not available even after the conclusion of the required agreement. In such a case, the customer will receive a message without delay with a proposal for an appropriate, alternative solution (other appropriate goods with similar parameters, refunding of money – depending on the agreement between the customer and the seller). These steps will be carried out immediately after the approval of the customer. Further claims of the customer against the company, Volksaudi, are excluded.

The customer can order any goods by pressing the “Add to Basket” button. After pressing the “Add to Basket” button, the goods will automatically be added to the shopping cart. After selecting the goods, the goods can be ordered by clicking on the “Checkout” button. The customer will be required to enter their personal details. The personal data required in the online shopping system will only be used for internal purposes. Volksaudi guarantees that this data will not be misused for other purposes. When ordering, it is necessary to fill in details such as: method of delivery and method of payment. After you click the “Place Order” button, your order will be registered in the online shopping system. Customers have the option to pay via Paypal – (provision for paying via credit card), or via Internet banking. From the moment of the receipt of payment to our bank account, all rights and obligations are valid for both parties. At that time, a business relationship between the customer and Volksaudi arises. All prices include GST.
After pressing the “Checkout” button, a window will open and transfer the customer to pay for the product. All products must be paid in advance and will be shipped after receiving payment to our account. The customer has the option of paying for the goods via Paypal or by directly transferring money to our account (upon receipt of an advance payment invoice where there will be information for the payment of goods via a bank account transfer).
The buyer has the right to cancel the order prior to its completion, i.e. before confirming the payment without further obligations of the buyer toward the seller.

The buyer has the right to cancel an order up to 1 hour after payment. The refunded sum may differ by the bank charges associated with accepting / refunding a payment. The buyer has no right to cancel the order once it has been shipped. The buyer may apply for the right to return the goods within seven days, but in this case the buyer is obliged to compensate the seller for any costs incurred in connection with the execution of this order (postal, packing and bank charges). The customer is obliged to inform the seller about the cancelation of the order via e-mail.
– special orders and electronic components can not be returned
– parts ordered based on VIN numbers, such as keys, control units or mechatronics, can not be returned after ordering

Volksaudi undertakes to deliver the ordered goods to the customer to the address specified in the online shop system during the purchase as the place of delivery. Goods in stock are usually shipped within 24 hours. The delivery times vary depending on the designated delivery address and the delivery method. The date of the delivery of goods that are not in stock at the time of ordering is individual and depends on the actual availability of supplies with the suppliers of the online shop. The customer can buy goods exclusively in the online shop or via e-mail followed by payment. Postage costs will be included on the invoice. Every consignment includes a tax invoice. The consignment is always insured up to the value of the goods and the insurance fee is included in the shipping costs. The shipping company is responsible for the risk of damage arising from the carriage of goods. It is also responsible for the status of the consignment from its receipt until the final consumer takes possession of it. The customer is obliged to check the status of the consignment upon its takeover and to report any external damage to the shipping container in the acceptance protocol and resolve the situation immediately. Otherwise, it is not possible to claim the right to exchange goods due to damage caused by the shipping company. The customer is entitled to refuse to accept the goods in the event of apparent physical damage, obviously caused by the carriage or if the goods are not complete. By taking possession of the consignment and signing the takeover protocol, responsibility for the status of the consignment is transferred to the customer. Notification of the deadline for the delivery of the consignment is, in principle, not binding. It is only binding if a specific delivery date has been agreed in writing. Compensation for damages caused by Volksaudi due to failure or delay are excluded unless there is evidence of intent or negligence. Our company is not responsible for the incorrect delivery address specified.
Customers are required to report a damaged package within 24 hours of delivery.
The customer has the right to return goods within 7 days of delivery. However, checking the functionality does not mean mounting the goods in a vehicle or starting to use the goods and returning them to the seller after a few days. In the event that the goods meet the above conditions, Volksaudi shall return the customer the already paid purchase price less the bank charges related to payment / bank transfer fees to the customer’s account within 14 days at the latest, in accordance with the relevant provisions of the law. We recommend insuring the goods. The customer has the right to return the goods even if such a claim occurred due to a product defect, repeated reclamation or damage to the product caused by negligence on the part of the seller. The right to return goods is governed by the code of complaints.
The fee for the return of goods is 20% of the purchase price of the goods. The postal fee can not be refunded.
Volksaudi provides a 1 month warranty for all parts offered in our online shop, unless otherwise stated on the product. Warranty coverage begins on the date of receipt of the goods by the customer. In the event of a claim, it is necessary to proceed as indicated in the complaint point. Goods can only be claimed by a customer after sending a written (email) invitation to our address, together with the necessary documents. The documents required for a claim are: the invoice and confirmation that the assembly of the parts was performed by an authorized person (authorized service). If the defect in the work was caused by mechanical damage by the buyer, the use of the goods under unreasonable conditions, unqualified handling or neglect of the goods, the customer is obliged to pay the costs to provide the Service Intervention. Repair within the warranty period is free of charge. Defects or damage caused by a customer or unauthorized third party caused by unqualified handling or unskilled assembly, disassembly, adjustment, use of inappropriate accessories, or the alteration of original parts are also excluded from the warranty. The warranty claim will also become void if the fault has been caused by mechanical damage to the product, for example, when the product is placed in inappropriate conditions (dusty, damp, chemically aggressive, strong magnetic field, etc.) or if an intervention has demonstrably been performed on the product by a person other than an authorized person. The warranty also excludes defects caused by natural disaster and an improper power supply. Natural wear is also exempt from the warranty. The function as well as the completeness of the goods are always verified by experts before sending them.
In order to recognize a claim of car parts, we will need a certificate of assembly of the car par by an authorized service center.

If a customer takes delivery of goods or the subject of the order despite the knowledge of its damage, claims for damages are only applicable to it immediately (by email / telephone) informing the shipping company immediately (at least within 24 hours) of the receipt of the goods. Claims for damages caused by transporting the consignment only apply to the customer if they inspect the consignment and fulfill the notification obligation pursuant to Section 4 paragraph 5 of the General Business Conditions. If, for any reason, there is a defect in the purchased consignment, Volksaudi is entitled, at its own discretion, to eliminate the defect or to send replacement goods. The customer can choose whether the defect will be removed, or new goods will be sent. Volksaudi is entitled to refuse an alternative means of payment, if it is associated with disproportionate costs that may arise in the event of dispatch. If Volksaudi does not perform an alternative fulfillment, or if it takes an inadequate time, or if it makes mistakes in the removal of a defect or in providing an alternative consignment in another way, the customer is entitled to withdraw from the contract or ask for compensation for damage to the purchased goods. All other customer claims – no matter what the legal grounds – are excluded. Claims for compensation are limited to the amount of the price of the delivered goods. Volksaudi has the time period of 14 days to refund the money for the goods.

Until the full payment of the purchase amount to the seller, the goods remain the property of Volksaudi In the case of consumer contracts, Volkaudi reserves it’s ownership until the full purchase price is paid. The customer is not entitled, until the full repayment of the purchase price, to the sale of the goods to a third party or to threaten the ownership of Volksaudi in any other way.

If these individual provisions – for whatever reasons – do not come into force, they will not affect other provisions.

We have been in the market for over 20 years. We sell only original auto parts and have gained the confidence of 10,000 + clients. Buy from VolksAudi, join our big community.


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